Shipping & Return Policy
Our warehouse will choose the most cost effective carrier based upon your location. We cannot guarantee specific delivery dates and times for Standard and Priority Shipping.
We are not responsible for any delays in delivery - please contact the carrier with your tracking number if you experience any delays.
Our warehouse will choose the most cost effective carrier based upon your location.
We cannot guarantee specific delivery dates and times for Standard Shipping.
We are not responsible for any delays in delivery - please contact the carrier with your tracking number if you experience any delays. You will be emailed by the carrier with your tracking number.
G-RO does not ship to P.O. Boxes. There will be delays for orders placed using a P.O. Box shipping address, as we will need to hold the order until we receive a valid residential or commercial shipping address.
When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant and verified by our warehouse. Risk of loss and title for items purchased from this web site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
How will my G-RO be delivered?
G-RO carriers include FedEx and FedEx Freight, United States Priority and Express, UPS, RoyalMail, Canada Post, Purolator, ParcelForce, Pharos, and Eurotrux. Our warehouse will email you the specific details on your carrier and tracking code(s) once your order is processed and prepared for shipment.
At our warehouse, tracking numbers are assigned, when applicable, to packages immediately and will be emailed to you along with your order information. However, it may take up to 72 hours before the package is checked into the carrier's tracking system. Even though your package has already shipped from our warehouse and is on the way to you, the carrier may not be able to provide any information about your package for up to 72 hours.
G-RO is not responsible for VAT fees, duties and taxes charged to international customers outside of the US.
VAT fees, duties and taxes for international customers are charged once your product(s) arrive in your country of destination. National tax authorities assess taxes and duties from citizens based on their laws and jurisdictions. G-RO cannot determine VAT fees, duties and taxes when when you place your order.
Returns and Refunds for Purchases Through G-RO.COM
G-RO wants you to take comfort in knowing that all UNUSED items can be returned for a full refund within 30 days of the invoice date. Products must be unused and in the condition they were received.
To initiate a return create a support ticket here.
Once your return is received, the refund will be applied to your original method of payment. Please allow 14 business days for your return to be processed. Please note, depending on your credit card or bank, it may take an additional 2-14 business days for the refund to post to your account.
Original shipping costs are not refunded and customers are responsible for return shipping unless the reason for return is warranty defect.
Purchases made through 3rd party websites are subject to the shipping and return policies of the organization or entity that the G-RO was purchased from.