Warranty


We construct our luggage to last – that’s why our products are backed by a lifetime limited warranty. Please note that the warranty only extends to the original owner of luggage sold by G-RO or an authorized G-RO reseller. Proof of purchase is required to initiate any warranty requests.

Wheels
The parts of your luggage that bear the most burden – the wheels – are guaranteed for life. If at any time the wheels on your luggage stop functioning normally due to manufacturer defect, G-RO will repair or replace as deemed appropriate at no cost to you.

Body
The body of your luggage is guaranteed for a full 5 years after your purchase date. If there is any issue caused by manufacturer defect within the first year, G-RO will repair or replace as deemed appropriate at no cost to you. For years two through five, your only responsibility will be the cost to ship the item(s) to us if needed. G-RO will cover return shipping.

External Components
External components such as power banks, USB cords, power adapters and luggage trackers are guaranteed for 1 year after your purchase date. If there is any issue caused by manufacturer defect within this timeframe, G-RO will repair or replace as deemed appropriate at no cost to you.

General
The warranty in its entirety covers manufacturer defects in materials and/or workmanship and does not cover any damage caused by: Misuse (such as transportation of unusual items); accidental damage; abrasion; exposure to extreme temperatures and materials; normal wear and tear; or damage during transport (including damage caused by airline carriers or other transport providers).

 

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